Prepayment by credit card and subsequent confirmation by Real Journeys Ltd is accepted as confirmation of your booking.
All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Real Journeys Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts. Payments using Amex or Diners incur a non-refundable 3% surcharge.
Once your cruise has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.
Cancellations: All cancellations must be received in writing. Cancellation fees are not negotiable, therefore we recommend travel insurance. Cancellation fees are charged on the following basis:
|Cancelled prior to departure||Cancellation Fees|
|Outside 90 days prior to departure||NZ$100 per person|
|89 - 60 days prior to departure:||NZ$200 per person|
|59 - 30 days prior to departure:||50% of full fare|
|Within 29 days prior to departure:||100% of full fare|
Real Journeys (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.
All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.
Your acceptance of these terms and conditions outlined above are required to process your reservation.