RJ_vol9_108 HRU

Aerial view of Doubtful Sound

Prepayment by credit card and subsequent confirmation by Real Journeys Ltd is accepted as confirmation of your booking. 

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Real Journeys Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts. Payments using Amex or Diners incur a non-refundable 3% surcharge.

Once your cruise has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed. Age: If you are over 70 years, please consult your doctor to check your physical fitness. Moderate fitness is required to embark on this tour.

Cancellations: All cancellations must be received in writing. Cancellation fees are not negotiable, therefore we recommend travel insurance.

Web bookings require full payment at the time of booking.

Phone and all other booking methods require a non-refundable deposit at the time of booking and full payment 120 days prior to departure.

Cancellation fees are charged on the following basis for all bookings: 

For departures in 2019
Cancelled prior to departure Cancellation Fees
Outside 90 days prior to departure NZ$100 per person + 10% of your ticket price
89 - 60 days prior to departure: NZ$200 per person + 10% of your ticket price
Within 59 days prior to departure:  100% of your ticket price

 

For departures in 2020
Cancelled prior to departure Cancellation Fees
Outside 90 days prior to departure NZ$100 per person + 20% of your ticket price
89 - 60 days prior to departure: NZ$200 per person + 20% of your ticket price
Within 59 days prior to departure:  100% of your ticket price

 

A $50 fee is charged for amendments to a confirmed reservation. Please note we cannot accept any amendments within 59 days prior to travel.

Real Journeys (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.

Your acceptance of these terms and conditions outlined above are required to process your reservation.

Updated: January 2019